If you're confused by call charges or don't know your 0300 from your 0845 and 0844 numbers, then we have the perfect guide for you. Click Mark as Helpful Answer or use Kudos to say thanks, on You are experiencing 'phantom call charges'. Do you have family or friends overseas and find yourself calling abroad a lot? This could mean there's something wrong with the line. To help solve landline issues when connected into the Hub, you can: If your virgin phone line is not working, There could be a network issue in your area by signing in to your My Virgin Media account you can: Fideres argues that there has been an abuse of pricing by landline providers that could breach competition rules and, indirectly, equality laws because two-thirds of customers with landline-only deals are 65 or older. If we cant get hold of you, and dont receive a payment, we may need to disconnect your mobile services completely. 3. Also, you can keep your home phone number unless youre moving to a new house, outside your current area code. Unexpected monthly telephone charges - Virgin Media Community All you need to do is make a payment to clear the outstanding amount. Account - Mobile. Weekend chatter, our standard price plan, is 19 a month for line rental. Check out our call rates for more information. 1. We have also had calls made since this switch even though myself and partner don't use the landline phone, preferring our mobiles which have free calls unlike Virgin who charge extortionate amounts outside of the package allowance 0 Kudos Reply 20 0 3 SamD1890 On our wavelength 755 Views Message 3 of 10 Flag for a moderator https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling. Have a family member or friend living abroad? If it's just one number, it's probably a service problem. For all other Talk plans, theres a range of international add-ons you can get. 2. Once the white power light on the front of the Hub is solidly lit, youre good to go. These check points will help you to make sure your phones are in good working order. United Kingdom, 21. USA, 22. We expect you to get full satisfaction from our Mobile Deals and Broadband, TV, Landline Packages, and that is why weve worked hard to put together a learning and help space where all of your problems can be resolved quickly and efficiently - today. Now, plug a working phone (not cordless) into the main phone socket it's usually where the phone line enters your premises. Best Home Phone Deals & Call Rate Tariffs | Virgin Media Ireland Note to self never use landline in the week. This promotion means you wont pay the usual setup fee of 35. Check the connection is tightly connected, it makes a 'click' noise when connected properly. When you call these numbers, youll generally need to pay an additional charge set by service or company you are calling (known as a service charge), as well as the cost of connecting the call (known as an access charge). Opening hours are Mon-Fri 7am-11pm / Sat-Sun 8am-8pm. Here are some check points to make sure your phones are in good working order. To give you a better idea, explore the different call costs for each bundle so that you know exactly how much dialling might cost you. StepChange Debt Charity Luxembourg, 11. Is your phone via the VM hub or a traditional telephone socket on the wall? We expected that our proposed cut in BTs prices would lead to other providers following suit. http://callchecker.moneysavingexpert.com/intcallchecker/norway/virgin/easy You can check your account online to see whether you need to make a payment. My landline phone has no dial tone. Check out our guide - How to pay my Virgin Media bill, on Switched On Families. 00:28, Thanks very much for your reply. Alternatively, you can find out how much you owe by calling our dedicated automated payment service on 0800 064 3777. The standard landline plan, Weekend chatter, gives you unlimited weekend calls to UK landlines. For example, if the service charge was 20 pence per minute, the organisation youre calling might say, Calls cost 20 pence per minute , plus your phone companys access charge. By adding together the access charge and the service charge, you will know exactly what the call will cost you. 2 Inclusive calls are for the first 60 minutes of a call, 19.35p per minute thereafter, redial to avoid call charges. -If you are on Talk Weekends (the M package) (Which I think you are?) The 0123 number is a giveaway as is the exact timings to the minute of the calls. What youll get exactly depends on what plan you pick. Needless to say VM should refund you the excess charges. If it's not a technical issue you need help with then we're here . Home Phone - Page 372 - Virgin Media Community To select this package, simply choose the Weekend chatter plan and then personalise your order in the checkout to International anytime chatter. You can enjoy inclusive any-time-of-the-day calls to UK landlines and UK mobiles. Cheapest way to use virgin media landline diverted to a mobile. Thats essentially unlimited calls and your talk time sorted. 4.If you have a phone that uses batteries, check theyre inserted correctly, charged and replace, if necessary. So whether it's technical issues, hub problems or you need support, we'll help you with our complete set of general help guides and answers - like our billing and payments help guides. Th. 05:22, my recent bill has charges for phone calls that was not made from anyone in my household.ive been wth virgin media for a while and we just dont use the landline at all so i dont know how these calls are being made via my account, 17-01-2023 Enjoy inclusive calls to UK landlines and UK mobile numbers at any time of the day. Denmark, 5. Our lowest bundle price is our Big bundle with Weekend chatter. Check calls arent being diverted. 23-01-2023 Check out our call costs. Landline charges for calling mobile number. If you feel we have overcharged you, then please get in touch and well be happy to go over your bill. But here Ofcoms finding, and BTs voluntary price reduction provides a clear benchmark., Of the UKs landline-only customers, the majority were with BT, and we provisionally concluded that the company had significant market power, said a spokesperson for Ofcom. Hopefully the VM tech will identify the issue and resolve. The only difference being 03 numbers are not linked to a specific location). This can take 5 to 10 minutes to fully reboot. TalkTalk acquired SSEs phone business late last year. Check for known issues local to you Free calls to 101 (Police non-emergency). Learn more, Have I helped? People also confuse free calls with inclusive calls. Romania, 16. I shall PM you now to assist further. You will then be requested to enter a PIN - follow the instructions on the . So whether it's technical issues, hub problems or you need support, well help you with our complete set of general help guides and answers like our billing and payments help guides. Charges are changing - Virgin Media TV 360, home phone, Volt benefits and WiFi Guarantee not currently available in 2022/23 network expansion areas. You can do this by calling your Virgin phone number from another mobile phone. Chatter and natter. Something not quite right with your landline? If its an internet phone will the landline charge be dropped. 2. |. Make sure the Hub's power supply is firmly connected to the wall socket and back of the Hub. Missing your favourite person overseas and long to hear their voice? Is the volume turned up? If your payment is late, we may need to charge you a late payment fee of 7.50. Youll get a personalised action plan and help to set up your solution. If youre struggling to pay your bill, dont worry. For more help, check out how to understand my current bill. Your phone could be faulty so try another one in the Hub same for extension leads. You can also get inclusive evening and weekend calls to UK landlines and UK mobile numbers. Here are some of the most common issues and how to fix them. The 0123 number is a giveaway as is the exact timings to the minute of the calls. Visit our dedicated Virgin Media Landline help and support page for home phone help. If your payment is late, you may no longer be able to make calls and send SMS, or use your data. Landline call costs | Virgin Media Help Youll be told this when you take out a contract with us. 17-01-2023 Excludes calls to mobile, premium rate, SMS and non-geographic numbers. Are virgin media landline numbers free calls to each other - AVForums Inclusive minutes to mobile numbers Alternative contact options that work for you. Free voicemail - or upgrade to Voicemail Plus for 2.25 a month and listen to your messages on any phone, anywhere. Note: If youve added Anonymous Call Reject, this will block callers who withhold their number. And its all being done through a campaign called UK Calling. However, youll still be able to receive calls and texts, and make calls to emergency services. Please ensure there is someone over the age of 18 present at the time of the visit. Inclusive calls Compare our landline packages or add one of our four call plans to your bundle. Solved: No Landline No charge? - Virgin Media Community - 5317107 Calls to UK mobiles cost 24p per minute. Home Phone not working. Home Phone - Page 202 - Virgin Media Community Youll need to check your contract first to see if you can make the switch to something cheaper that we offer. You might have another feature in use. For all Virgin Media customers who prefer to make calls from the landline then the best way to make international calls is with Virgin Media Talk More International Anytime. If you've used a credit or debit card, we should receive your payment pretty much immediately. From 17p to 58p depending . Once you select our simplest call plan, you can upgrade to one of the other call plans by personalising your order in the checkout. Please read the FAQsHave I helped? To help us search for your payment, youll need to provide us with the following details: You also need to provide a few extra details, depending on your payment type: Note: If the payment wasnt made to a Virgin Media bank account, youll need to chat to your bank. Random local calls (to numbers unknown to the customer) are also a common feature of phantom calls. Calls to international, national, local and Irish mobile numbers Transfer your current phone number to Virgin Media when you move; Includes call waiting, call forwarding, voicemail and more A tariff to suit you World Talk * Free local and national calls to fixed landlines & Irish mobiles at all times Australia, 2. While our top-of-the-range option, International anytime chatter, lets you call most numbers in the UK whenever you like, including all UK mobiles. Account - Cable. If you can't dial out at the test socket, then the line is . Is the volume turned up? If your household is with both Virgin Media and O2 and you are having problems paying your O2 mobile bill, please head to Payment support on the O2 site or call 202 from your O2 phone or ring O2 payment line on 0800 902 0217 * from a landline. If your calls can go on a bit, getting a landline deal with a limited number of minutes to call other home phones might prove expensive in the long run. The Post Office, which held the second largest share of the landline-only market, cut its bills around the time BT did., A spokesman for TalkTalk said: As the UKs leading value for money connectivity provider, all of our products, including the small portion of the voice-only landline market we serve, offer good value for consumers.. These check points will help you to make sure your phones are in good working order. What is the phone number for Virgin Media? With our landline standard package, youll get inclusive weekend calls to UK landlines. You can also find out your access charge by looking at your Virgin Media bill, checking your tariff or visiting https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling. If we do need to put in restrictions, well try to contact you about what you need to pay to get your full service back. Just register or sign in to Your Account and head to My Bills. Germany, 7. 1. The only difference being 03 numbers are not linked to a specific location). In 2021, BT agreed a further five-year deal to protect pricing as consumer group Collective Action on Landlines (Call) launched a 600m class action suit seeking 500 compensation for each of . - edited We have options to help, depending on what situation youre in. For advice and information on debt and other topics, visit your local Citizens Advice (address in the phone book) or go to citizensadvice.org.uk, AdviceUK You can call 0870 and 0345 numbers for free with your BT landline. What kind of noise is it? Options. The access charge: This is what we charge you, per minute, for connecting the call. Turn the Hub off and on again, using the switch on the back. 0-30 Mb 30-60 Mb 60-100 Mb 100+ Mb Broadband type Fibre broadband ( 130) Standard broadband ( 14) 5G broadband ( 1) Provider BT ( 6) Plusnet ( 12) Sky ( 11) TalkTalk ( 12) Virgin Media ( 17). Note: Certain phone numbers wont accept your calls if youve set your phone to withheld. . Firstly calls to any local or national number begging 01, 02, 03 are treated the same. And check if your phone has a ringer switch on the side, as this could be switched off. they'll charge, if you're not covered by a warranty. Plus, you get to make overseas calls to 50 popular international destinations.. on Welcome to Virgin Medias help and support page. Here youll find all the help you need for Virgin Media related problems and issues. Here you'll find all the help you need for Virgin Media related problems and issues. What Numbers Are Free on Virgin Landline? - BeserWeb In short, no, you dont need a landline to get broadband. Virgin Media price increase 2023: what can customers do? - Uswitch Enjoy inclusive whenever-you-want calls to UK landlines, UK mobile numbers and 50 popular international destinations. If the statement with the number is badly written it can also mislead people into thinking a number is free when it actually depends on your call package or minute allowance. Are they receiving power? From July 1st 2015, the cost of calling any of these numbers will be split into two parts: 1. First, unplug all phones and any equipment from your telephone sockets make sure nothings left plugged in. If you have our home phone service, you may only be able to receive calls (but youll still be able to make calls to the emergency services). Manage My Privacy and Calls (4 monthly) all six of these landline features. Thereafter youll only have to pay your standard monthly costs for your package and any other call features or call plan add-ons you may have selected. Virgin Media Ireland guarantees the handset for the first 6 months & faults thereafter are the responsibility of the customer. Our Phone User Guide will help you. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Are they receiving power? 0 Kudos That is very simple, just follow the steps below: Dial 353896191171 from your landline (if calling from abroad you will need to add a + sign or 00 before dialling the numbers) . We have a few options that can make paying a little easier. Being charged for calls that should be included. Virgin Media Community; Phone; Home Phone; Options. If you have a phone that uses batteries, check theyre inserted correctly, charged and replace, if necessary. 8p/m extra or included with Gig1 or Volt. Calls made outside of the call pack minutes are charged at our standard rates. The access charge is what we charge you per minute for connecting the call. You'll hear a message telling you what zone youre in. Network Trial. How do I pay my Virgin Media and Virgin Mobile bill? 09:05, Thanks for coming back to me. 2. Alternatively, get our Talk International 2 Add On and get low international call rates from 10p per minute to landline or mobile numbers in your chosen destination. Plus, all day Saturday and Sunday. If were able to get hold of you, and receive no payment, we may have to disconnect your services completely. The visit will be viewable in your online account within a few hours - virg.in/myVM - where you can cancel/amend if needed.