We currently do not offer exchanges. You have a valid reason for requesting a refund. If you have accidentally bought the wrong Minecraft edition, contact the appropriate support team for your console. Sit back and relax while we do the work. Any items that were not purchased directly from the My Nintendo Store. How do I know what account to use for Minecraft Legends? When I picked it up, it said I had purchased some "mashup" I don't want. For more information about Minecraft Realms refunds, please visittheterms for Minecraft Realms. Nintendo of America Inc. Headquarters are in Redmond, Washington, USA. Tackle inventive challenges alongside or against your friends, frenemies and fellow players. We are unable to make a refund without an order number or transaction ID, verifying that you own the account. Note: With your free Xbox Live player profile, each purchase you make is also tied to your account. Minecraft Marketplace | Minecraft Credits for properly returned items will be applied to the payment method that was used for the order. If this has not solved theissue,please try steps 2-6 again. The most common problem preventing an in-game purchase is that there arent enough coins. File a refund request by entering your personal information and explaining the situation. Note:If youre a parent with associated child accounts that share your Xbox subscription, make sure that you make purchases with your own account, as child accounts do not provide a payment method for this. But this is the beta/pocket edition version, which means i can't use my downloaded resource packs. If you have made the purchase from the Microsoft Store, you can request a refund for the digital game following the steps on this link Request an Xbox refund | Xbox Support. If you see any alerts that are related to your issue, wait until the service is up and running and then try again. Youll need to contact store support for the device that you made your purchase on. But please feel free to contact our customer service team for return inquiries. If you need further assistance with your return or exchange, pleasecontact us. Let the game load up to the home screen and wait for 15 60seconds(if onNintendo Switch loading can take up to120 seconds). If you purchased Minecraft: Java & Bedrock Edition for PC on or after July 25th, 2022,please contact Microsoft for refund support here: Request a refund for digital games | Xbox Support. If the purchase appears, there may be a problem on your device. You can access these from any new device, provided you are logged in to the same account. Find Minecraft under Purchases that may qualify for a refund.. - Press Windows key + R and from the run box type in there wsreset.exe and wait for the process to be completed. If you dont have an account, you can create one by going to . are using their amazing creative brains to concoct incredible new ways to play on mobile, Xbox, Windows PCs, Nintendo Switch, and PlayStation 4. Minecoins are available only on the account where they were purchased. how do i refund a world i bought with minecoins? If we've done something that has caused you to be unable to access your Realm, contact Minecraft Support, and we'll try to fix it. Minecraft Marketplace is a way to find and purchase curated, community-made content from within Minecraft Legends. On some platforms asking for a refund is not an option like on Apple, Amazon's Kindle, and Nintendo. So, its always recommended to check the specific policies before making a purchase. Any Minecoins or Tokens in your Minecraft Marketplace account will carry over to Minecraft Legends. Therefore, you will have to contact the corresponding stores support to request a refund. Start your survival story in custom-built locations designed to inspire or test your wits. This will appear as credit in your PayPal account which you can use to make a purchase, or request to withdraw from PayPal to your bank account. You didnt purchase the game from an unauthorized seller. That way, you can use Minecoins and content you buy across other devices, when youre logged in. Replied on June 14, 2021. However, you must keep in mind that the refund will be provided only if it has been less than two weeks since the purchase and you have played the game for less than two hours. All purchases made usingMinecoinsand Tokensare final, but if an unauthorized purchase was made by someone else, you can contact the support center for the application store where the purchase wasmade: Refunds are available ifyou contact Minecraft Support within15 daysof purchase and if: If this is the case, contact Minecraft Support, provide theorder number(s) and transaction ID(s)fromthepurchase, andspecify which purchasetorefund. I did not receive my purchase, what can I do? - CubeCraft Games By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Login to your. Nintendo will not accept returns or exchanges for the following items: Any items that are shipped to Nintendo after 30 days from delivery. Discover new ways to play Minecraft with unique maps, skins, and texture packs from your favorite community creators! Your purchased content does not expire, its yours to keep. All returns processed back to our returns center may be assessed a $5.00 convenience fee for processing. If you have an Xbox Live account associated with your game and you were logged in at the time of purchase, your coins and content will be associated with your Xbox Live account. New comments cannot be posted and votes cannot be cast. You may get a refund depending on the circumstances. Keep in mind youre only eligible if its been less than two weeks since the purchase and youve played the game for less than two hours. If you meet these criteria, follow these steps to request a refund: Make sure you meet the conditions for a refund before requesting one for Minecraft. Marketplace seller participation varies. are using their amazing creative brains to concoct incredible new ways to play on mobile, Xbox, Windows PCs, Nintendo Switch, and PlayStation 4. How to get a refund on Marketplace purchases? : r/Minecraft - Reddit Check the Xbox status. If you have made a purchase on the CubeCraft Store or the Minecraft Marketplace, please keep in mind that all these payments go through Microsoft's in-game currency known as Minecoins. If you used Apple TV, contact Apple TV Store. Janka's writing portfolio extends to subjects such as electronics, social security, geography, and more. But please feel free to contact our customer service team for return inquiries. Join Date: 6/4/2018. If we can't fix it, you may be eligible for a refund. By {{catalog.DisplayProperties.creatorName}}, If you submit your refund request to Mojang directly, it can take up to two business days for them to answer. With the help of DoNotPay, you can request a refund from any company, even the ones that officially offer no refunds, in just a couple of minutes. #3 Jun 4, 2018. Sign in to your Microsoft Account. and played through the Minecraft Launcher. If you made the purchase on your Windows 10 device, reach out to Microsoft Support. Nintendo of America Inc.Attn: CS Returns5001 150th Ave NERedmond, WA 98052, Nintendo of Canada Ltd.Attn: CS ReturnsUnit 1202935 Hebb AvenueVancouver, BCV5M 4Y2. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Save up to 70% off on the Sale collection - SAVE NOW! Drama (and probably a little danger) awaits! I tried to use Minecoins to make an in-game purchase, but something went wrong. | Snow Commerce, Inc. is the seller of all merchandise and is solely responsible for all aspects of your purchase. If the purchase was made via PayPal then the refund will return to the PayPal account used to purchase. If you purchased from the Xbox Marketplace, Microsoft Store, Nintendo eShop, or PlayStation Marketplace, you must go to that platform's support team to request a refund. If you're having issues transferring/paying the money, please contact Tebex Customer Support. This includes skins, texture packs, and more. https://www.xbox.com/en-US/live/minecraft/sign-up. We offer a 30-day money back guarantee on most items purchased from shop.minecraft.net. You don't purchase any items directly from us, however you purchase the coins to make the purchases on . It can be hard to find things that are free. They cannot be given from one Xbox Live account to another. The refunds are available only under specific circumstances. I have the same question (776) . Last year in December I accidentally bought the "Extreme Snowman Speed Battle" map from Jigarbovs Productions. . If you have problems with the Minecraft Marketplace, check the Xbox status before contacting support. What do I do? If you find that you have redeemed a prepaid card orpurchasedon the wrong account, you must contact. With this video. Hello everyone. Report abuse. There are a few requirements you have to meet as well: To get a refund on an Xbox edition here are the steps you need to take: If you want to request a refund for Minecraft Windows 10 edition, you need to go through the Microsoft website. Minecraft marketplace refunds - Microsoft Community Minecraft is available for numerous platforms, and the game itself has over 15 editions. How do I let you know? Make sure to review our Marketplace Guidelines before submitting a refund request. See what's popular. Disclaimer: Some pages on this site may include an affiliate link. Games are property of their respective owners. MASH-UP PACKS. For example, on credit or debit cards the refund usually takes less than 7 days to show up on your card or account statement. Do I need an Xbox Live account to make purchases in Minecraft Marketplace? Since Minecraft can be played on many platforms, the refund procedures depend on the companies behind them. If you see a completed purchase, restart your device as it may need to be updated. Microsoft and Xbox gift cards. To return an item for a refund or exchange, please send the item in its original packaging, with all parts to the appropriate address listed below, along with an explanation of the issue and whether you are requesting a refund or exchange. Your payment method may vary depending on which device youre using to make a purchase. However, Minecraft will only accept refund requests under specific circumstances, including having a valid reason, making the request within 14 days of purchase, playing the game for less than two hours, and purchasing the game from an authorized seller. Unable to connect to world''. If you purchased Minecraft Dungeons from another storefront If you purchased from the Xbox Marketplace, Microsoft Store, Nintendo eShop, or PlayStation Marketplace, you must go to that platform's support team to request a refund. Your eligibility depends on how long its been since the purchase and whether youve already played the game for a specific period of time. Our customer service team is available weekdays 8am-8pm EST and weekends 12pm-8pm EST, and can be contacted via live chat on the bottom right corner of the page, or through the contact form. When I picked it up, it said I had purchased some "mashup" I don't want. In this open-world video game, developed by Mojang Studios, players explore a blocky, 3D world with endless terrain, and may extract raw materials, craft tools, and build structures. Need help with billing, refunds, or account security? to manage free trials, but it can also assist you with paying off your, Filing a lawsuit against people and companies in small claims court, Dropping different subscriptions or memberships, Handling bills that are challenging to pay, Protecting yourself from stalking and harassment, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Here's where you can learn more: To cancel any Microsoft subscription, see How to cancel your Microsoft subscription (includes Xbox Live or Microsoft 365). Minecraft Legends Marketplace FAQ - Home This will appear as credit in your PayPal account which you can use to make a purchase, or request to withdraw from PayPal to your bank account. 4. For an Android edition, you can obtain a refund within the first two hours of gameplay. When requesting a refund for Minecraft Pocket Edition, youll need to contact the company through which youve purchased the game. Thats why its vital to react immediately after realizing youve made a mistake. If you have any general feedback on the Marketplace, feel free to share your thoughts on ourfeedback site. To request a refund, follow these steps: 1. Prepaid cards to redeem for Minecoins may also be available from local retail stores. Minecraft players (like you!) If you are dealing with the new launcher, kindly check and try the below and see how it goes. If youve bought Minecraft but find that you dont have the time to play it or it simply doesnt meet your expectations, you may want to consider requesting a refund. MINECRAFT MARKETPLACE. CELEBRATE EARTH DAY WITH MINECRAFT! If you purchased Minecraft Dungeons on the wrong account, If you purchased Minecraft Dungeons on the wrong account, please navigate to the. 5. Locate . Most companies require you to request a refund within the first 14 days of the purchase and only if youve played the game for less than two hours. If you have accidentally bought the wrong Minecraft edition, contact the appropriate support team for your console. This thread is locked. How can I cancel this purchase? I didn't receive the Minecoins that I bought. If your refund request gets approved, refunds could take up to two weeks, depending on your bank. If they dont respond in five business days, you can try, contacting their customer support with DoNotPay, DoNotPay Can Help you Get a Refund for Various Services. Marketplace refund? - Microsoft Community Some items are not eligible for a return. Apurchasewas made without your permission. Don't you just hate it when you buy a product or service and realize it's not to your liking? 3. To be eligible for a refund, the purchase should have been made within the last 15 days, and you must have a valid reason for requesting a refund. Aaron Donald I cant redeem my code, what should I do? For other purchases, please read below. With your free Xbox Live player profile, every purchase you make is tied to your account. Archived post. Youll need to contact store support for the device that you made your purchase on. If you purchased on your Windows 10 (and above) device: All Minecoin purchases are final. If you tried to purchase more coins but you dont see them in your wallet, follow the steps in the previous section titled. Can You Get a Minecraft Refund for Other Editions of the Game? If necessary, describe your situation in more detail.