Hi Shay, we appreciate your honest review. Sent me a letter of non-renewal for the lease while I was deployed overseas. billions of dollars worth of products & services to owners, residents, and other relevant stakeholders. All Rights Reserved. We also had heating issues in January, to which my emergency maintenance request was not acknowledged for over 24 hours. Avoid at all costs. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Rent can be paid in cash, online through our portal . toilet sealing, quality of **********). Our service and operations team is led by real estate pros with a collective 30,000 doors of experience. Hi Nadeem Iqbal, we appreciate your honest review. I called every day (we live in Florida. I moved out of a Great Jones Managed apt. OAKLAND, Calif., Aug. 25, 2021 /PRNewswire/ -- Roofstock, the leading end-to-end online platform for single-family rental (SFR) investing, today announced it has acquired property management. My complaint with Great Jones concerns mismanagement, poor workmanship and flat out lying. Stealing money from their client base. I never told Great Jones that it was repaired by the owner, and to this day (months later) they never called to schedule to repair it or check to see if we got it working. That's why investors choose Great Jones for their rental property management in Indianapolis. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Business Profile for Great Jones Property Management Our proprietary tools and investment expertise deliver powerful insight and better returns. No water for first week here at property. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This amount to pay for the final repairs was taken our of the reserve. I've been trying to contact them regarding the notice but no reply back, Noone answers the phone, tried texting. Condominiums are very easy and almost never reject renters. Our simple fees are all-inclusive.No markups, no hidden costs, no locked-in contracts or cancellation fees. I am a current resident. At Great Jones, our mission is to deliver software & services to the several trillion (!) Then they told me he would not quality for any property at this time b/c we did not make enough money for the properties they had available. A reserves does not necessarily mean the owner has those funds available in their account. Unfair business practices. Stay compliant and explore creative solutions to manage costs by keeping your properties running smoothly. GREAT JONES - 13241 Bartram Park Blvd, Jacksonville, FL - Yelp As a landlord I am so disappointed that I select Great Jones as my property management company. GJ interested tenants not paying on time so theys could charge late fee which they kept and which exceeded monthly management fee, then delay payment to owner by 2 months. For too long, property management has been something to endure, not enjoy. leasing@greatjones.co or (239) 201-2164 Own rental property? Reliable premium management and maintenance. Great Jones acted quickly and the service provider they chose was awesome and good at what they do. I will give great jones a chance to fix this the right way for once and be fair to good previous tenant that was treated wrong by you all. I have a disabled child who's a deaf mute and suffers from seizures. We went around Great Jones. Great Jones - Crunchbase Company Profile & Funding Contact Information 3049 Cleveland Ave STE 235 Fort Myers, FL 33901-7046 Get Directions Visit Website (866) 504-2251 Primary hours 8:30 AM - 5:30 PM 1.06/5 Average of 64 Customer Reviews Customer. Roofstock, a proptech startup aimed at making it easier to purchase an income-producing property, announced Wednesday its acquisition of Great Jones, a property management platform that Roofstock intends to utilize for its "end-to-end single-family rental platform." We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I explained and sent in paperwork showing I have a heart condition where I cannot be overheated. (15% of the annual rent) Rent, security and the broker's fee are generally due in the form of certified checks at lease signing. Do not use this company for any property management for your rental properties.Plus. they had NO IDEA that a squatter was in my property. The application & $50 for fee was submitted on April 12, 2022. In everything we do, we want to change property investing and management for the greater. Commercial Real Estate Portfolio Management | JLL They have an excuse each time why no one has come to fix it. The first thing they did was raise the rent. I have explained that the man did no work and they kept saying different things to make it seem that its our doing for the bill. No wiggle room or understandings. Their driving purpose is to utilize technology to stay one step ahead of investors needs and positively affect their bottom line through never-before-seen efficiencies. I received an approval email on or about the 25th. Great Jones Property Management Reviews - Trustpilot We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Useful. Thank you for your time and assistance. Hi Elishia Miller, we appreciate your honest review. We are committed to delivering a delightful experience and improving your profitability, and we tie our service fees to it. 12/22/2022. We have only be sent an initial check of $687. Great Jones. Property Management Service - Porch REQUESTING REPAIRS VIA LATCHEL To file your first request contact Latchel directly using one of the following methods below: CALL: 407.553.9696 My elderly mother was charged about $200 to repair a mailbox that a drunk crashed into. Great Jones has not answered any of our calls or emails requesting the remainder of our deposit be sent. BONUS: Have peace of mind in knowing this property is professionally managed by Great Jones Property Management. We have not been successful after multiple attempts (emails and phone calls). Unfortunately, based on the information provided, we are having difficulty locating you in our system. BBB Business Profiles may not be reproduced for sales or promotional purposes. My level of concern over these continuing delays is significantly increasing with each passing day. Now they are using those funds post management time frame to charge me for landscaping and utilities. So I left the property "Rent Ready". Rent, security and the brokers fee are generally due in the form of certified checks at lease signing. Told my mother she should get a new washer and disconnected a hose that was too tight for my ELDERLY mother to take off. Wealth Global, we're glad you had such a wonderful experience with us! Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization, Auto-generated name of transaction (e.g. Tica Byrd, thank you for sharing your positive experience! Unfortunately, based on the information provided, we are having difficulty locating you in our system. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. 2023 Trustpilot, Inc. All rights reserved. Comical! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thats where Great Jones, the leader in full-service, Indianapolis residential property management companies, comes in. 128 Sun Valley Dr, Macon, GA 31211 - Apartments.com A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or . We sent you a check in the amount of $1301 ON 5/10/22. Great Jones Property Management Reviews | Read Customer Service Reviews I am not sure how old that carpet is as it was peeling up all through my residence. Great Jones has partnered with a company called Latchel to help intake all new maintenance requests. Notable mention: They also have had more turnovers in their staff than any company Ive ever seen. Paulette Jackson, it's experiences like yours that really keep us motivated! Complaint: 18332804I am rejecting this response because: There have been zero scheduling issues between myself and pest control company and I have plenty of evidence to show that if needed. BBB is here to help. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. In everything we do, we want to change property investing and management for the greater. I honestly simply cannot believe a property manager company would rent out a residence with this many issues. Hi there, we appreciate your honest review. What to do and what not to do. - The long vacancy period was not due to my refusal to reduce rent. Rent and bills were still due though. Great experience Ive had a wonderful experience with Great Jones as all of the customer reps were very helpful and Mr. Pasquale the leasing officer was amazing . We signed up with great Jones property management in 2019. When I considered switching management of my townhouse to Great Jones, I checked reviews and at that time I saw a lot of negative reviews from tenants but not from landlords so I decided to give this company a try. Unfortunately, based on the information provided, we are having difficulty locating you in our system. Date of experience: April 25, 2022. I won't ever use them again! If you are subleasing a co-op or leasing a condominium, board approval will be required. Our Field Operations Team is on the ground managing the appreciation of your property's value and your residents' decision to renew their lease in your home year after year. FRUAD !!!!!!!!!!! Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? If you are a first time renter in New York and do not have a credit history in the United States, landlords might require an extra security deposit, a guarantor or rent paid up front. The issue is that I have a rodent infestation and the pest control company that has been selected has not been managing it effectively hence why we have been dealing with a worsening issue for upwards of two years now. Property Management Company Indianapolis, IN | Great Jones Michael Weiss was very helpful and efficient helping to get us this rental. Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. GREAT JONES - 14 Reviews - 442 W Kennedy Blvd, Tampa, Florida - Property Management - Phone Number - Yelp Great Jones 14 reviews Claimed Property Management Edit Closed See hours See all 5 photos Write a review Add photo Location & Hours 442 W Kennedy Blvd Ste 280 Tampa, FL 33606 Hyde Park Serving Tampa Area Get directions Edit business info Great Jones tells me since I'm on a month to month I don't get a lease. Based on my own walk through, there were a number of items left off the report, including burned out light bulbs, garbage that was left in the unit, a broken threshold in the dining room, missing light cover on the bedroom ceiling fan, fixing original the doorbell that was removed by the tenant, and some general cleaning. I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. Susan C Williams, thank you for sharing your positive experience! Thank you, thank you so appreciated. That took a month. I need to hear from GREAT JONES. Disgusting. The concession was applied as a courtesy by the property owner and was calculated as a percentage of your per diem rent during the time you were without a/c. Renting - Great Jones Realty Boost your team's efficiency and expertise while increasing asset value and make your real estate work smarter. I was able to retract information from our accounting team. BBB is here to help. Our team is made up of both real estate veterans and technology experts. WhatsApp acquired by Facebook). Thank you for reaching out regarding your remaining deposit refund. Whether you are new to the rental lifecycle or are an experienced landlord, you understand that renting a property can be a lot of work. They are money-hungry and the property managers themselves are impossible to get ahold of. Reply from Great Jones Property Management. Please see the statements we have sent you YTD. They gave me a few numbers and called upon arriving. Feel free to reach out to us if you need anything. So I begin to correspond with the property via the suggested channels to no avail. Again I am requesting before & after picture for each service request. And They did not that in order. I applied for rental assistance. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. Read 1 more review about Great Jones Property Management. Name of the organization that made the acquisition, Total amount raised across all funding rounds, Total number of Crunchbase contacts associated with this organization, Total number of employee profiles an organization has on Crunchbase, Total number of investment firms and individual investors, Total number of organizations similar to the given organization, Descriptive keyword for an Organization (e.g. Horrible company with the worst customer service I have ever experienced in my life. Stl area they only have cardboard houses. Great Jones was acquired by Roofstock last year I believe which is a company based in *******. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. This is a poor excuse for a management company, as it's taken an incredible amount of time to repair something that was clearly an issue before we took over the residence. I was not compensated properly for loss of use and no fees were removed from the rent being late as Ive paid half as I waited for a solution for this air conditioner unit situation. The listing was on Facebook marketplace, and they people running it had no active account. Cleaning, repainting all walls, cleaning/ replacing carpet, buying new washer and dryer as tenants took my old washer and dryer away, plumbing repair, countertop replacement, blinds, door stops, etc. After that you need to leave any inquiry or request to support@gratjones.co and you could receive a response in a few days or never. Our service and operations team is led by real estate pros with a collective 30,000 doors of experience. KDugan, thank you for sharing your positive experience! Thanks. I submitted a work order and called. Great Jones Property Management Reviews - Trustpilot Great Jones allowed to pay application fees for me and my 19-year-old special needs son knowing the property was already taken. We will reach out to you directly and do our best to resolve this with you. Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. Please let us know if you received the final funds. AC was repaired 4 times within 18 months by different companies under Great Jones supervision and I was charged again and again. Now I also have to spend money on attorneys to get my money back from them. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Great Jones is building modern, full-service, highly tech-fueled property management for the several trillion (!) GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property Management - Phone Number - Yelp Restaurants Great Jones 4 reviews Claimed Property Management Edit Closed See hours See all 4 photos Write a review Add photo Location & Hours 414 Fayetteville St Raleigh, NC 27601 Serving Raleigh Area Get directions Edit business info This was confirmed by my tenant. Apply now Together, we'll deliver a greater property management experience. So property investors can thrive. Names, phone numbers and addresses of the following for the apartment application: Security deposit (usually equivalent to 1 2 months rent), Criminal and Credit Check Fee ($50 $150), Brokerage fee, if applicable. We would like to have a better understanding about your experience. Complaint: 18248312I am rejecting this response because: - First, Great Jones fails to address my concerns regarding the $8,000 they initially charged me to get my property "rent ready" which they allegedly used to fix a long list of issues which either were not actually all fixed and/or poorly fixed (e.g. I paid out of pocket to have the A/C repaired.
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