This figure is then multiplied by the calorific value of the gas which is a measure of the available heat energy. This corrects the volume of gas to account for temperature and pressure (as gas expands and contracts). Thank you! If the hand is between two numbers, record the smaller number - except when the hand is between the digit 9 and 0, in which case record 9. British Gas Login: Access your Online Account Fast! - Selectra And, because they send automated meter readings, you get more accurate bills. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. This number will help you with a wide range of queries, including topping up, changing from pay as you go to direct debit and using emergency credit. Simply log into your online account then: Choose to submit an Electricity or Gas reading and select Send a reading, Youll be able to see the last reading you gave us, Theres a box for you to enter your new reading if you have a day and night rate, there are separate boxes to enter them both, Then youll see a message telling you your readings been accepted. You cancheck if your meters working in smart mode. Check how to read a standard gas meter. This is called a smart energy monitor or an in-home display (IHD) - it either plugs into a socket or runs on batteries. British Gas - Apps on Google Play You can also access the moving home section of your British Gas online account to organise your move with British Gas. Customer reviews give the Apple version of the app an average rating of 2.6 out of five stars. Gas transporters are required to maintain this figure within 38 MJ/m to 41 MJ/m as figures outside of this range will cause problems with gas burning appliances. Simply call 0333 202 9630 if youd rather speak to British Gas customers services in Welsh. Who doesnt need to submit a meter reading? Simply read the numbers from left to right just like a car odometer. You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. If for whatever reason you have a complaint that you would like resolved or acknowledged by British Gas, you can communicate this in a number of ways. Wait seven days (most smart energy monitors re-start automatically within a week) Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. Remote reading of smart meters. These cookies allowed us to study how users navigate on the website. Your meter should have EDMI printed on it. British Gas:now phoning customers for meter readings If your meter is behind a locked gate, please provide your meter reading. Getting in touch with your energy company isnt always the easiest task. Please verify that you are a human to continue. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. wait until you see '01' with numbers followed by 'M3'. If we can't access your meter because of vegetation, a protective dog, weather, or a locked gate or on months we do not read the meter, you will receive a bill based on estimated natural gas use. There's a box for you to enter your new reading - if you have a day and night rate, there are separate boxes to enter them both. Dont rely on your smart meter either, if you have one. You can do this through your online portal or by setting up a new account if you are moving into a new house. This is really useful for keeping your Direct Debit on track, and avoiding unexpected catch-up payments. * Were greening buildings through innovative technologies. Lines are open Monday to Friday from 8 a.m. to 6 p.m. As well as various customer service phone numbers, email addresses and postal addresses, there are even more ways to contact British Gas! Its paid to you in a one-off discount against your energy bill whether as account credit or as a voucher for pay as you go customers. British Gas has admitted that millions of smart meter customers have been unable to use the energy giant's app or website to check their gas and electricity usage since February due to a "glitch". You need the first 4 or 5 numbers if youre reading your gas meter. Scroll up to read more information about the numbers and to find free contact numbers for British Gas. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. British Gas Contact Number: Customer Service & Email, Where To Get the Best Moving Boxes in 2022, guide to gas and electricity distributors, Gas and Electricity Pay As You Go Complaints. How often you submit readings will also depend on how youve chosen to pay your bills. When should I submit my gas meter reading? Help & Support - British Gas The conversion factor from cubic feet to cubic metres is 0.0283 therefore: 1 cubic foot = 0.0283 cubic metres. PO Box 699 Its very unlikely that this estimate will be right. We use some essential cookies to make this website work. Well help you save energy, cut operating costs, reduce carbon emissions and qualify for financial incentives. Click the send reading button. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. In addition to the time saved compared to reading your meters manually, remote meter reading helps you eliminate misreading errors, time consuming follow-ups and estimated calculations. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. When you want to contact British Gas youll find lots of different ways to get in touch with them. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional 140 from the Warm Home Discount. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. You dont normally need to read your smart meter. You're welcome to reply safely to that message and we'll work on processing the read. Click on Meter readings on the home page. We're open weekdays 8am - 8pm and Saturdays 8am - 6pm. This step is not required for metric meters as they are read directly in cubic metres. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. An imperial meter has four dials. Call your supplier to give them the readings or check if you can submit one on their website or app. British Gas smart meter customers are still unable to track their energy usage, with some complaining they have been unable to check consumption on the firm's app, website and in-house display for over a year. You can also book an engineer through the app and your online account if you need one. If they cant get access to your meter, theyll leave you a card to take your own reading. If you currently use British Gas Business to supply energy to your company premises and you want to speak to someone about your business energy account, call 0330 037 2006. If your phone doesn't have a camera you can send readings manually: If you have gas and electricity, follow these steps twice to give both readings. However, you dont have to have a HomeCare plan to call out a British Gas engineer for a repair or an annual service on 0330 100 0079. Send your readings automatically Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. Moving house? Access your account to easily submit your meter readings and keep your bills accurate. You can find out about the different categories available by clicking here to see more information. Selectra UK works with this energy provider. 06890795 registered in England and Wales, VAT No. Need more help with your meter? Bear in mind that the British Gas contact number for account enquiries is not open 24 hours a day. This will help to ensure you're billed accurately. Cookies used for marketing and advertising purposes. If youre not a British Gas customer but you want to find out more about their energy tariffs, you can phone 0330 100 0056 and select Option 3. To get a response from British Gas about problems with your account you can send direct messages via Twitter to their dedicated customer service account @britishgashelp. If you spot the mistake on the same day just send a new reading. Check our community expansion list to determine if an expansion surcharge will apply to you. If youd prefer, you can give us a call on 0330 175 9676 and use our automated service to give your reading. If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. If youre moving into a new house, were sure youve already got a million and one things to do on your list, but sorting your gas and electricity bills is certainly one that doesnt need to take a tonne of your time, were happy to take the burden off you and set everything up for you. You'll be able to see the last reading you gave us. But if you can't do so, DON'T panic - just make sure you take a picture of your reading and submit it as soon as you can. Find out how much you can save with EDF Energy today. Editor, Marcus Herbert. Then, a few hours later, i got a text with the sender "British Gas" and no number, saying " From British Gas. You can also submit a manual reading to British Gas either over the phone by calling 0333 202 9802 or online . A self-serve tool for employees & agents of companies holding a contract with Enbridge Gas. Our Dawn Hub is one of the largest integrated natural gas storage facilities in North America. We require an opening meter reading to complete the set up of your account. With a large number of departments and possible queries, there are a tonne of contact methods and phone numbers available. Winchester Please contact us on 0800 048 0202* to arrange this. If you dont have the OVO Energy app, this is the next best way to send us your reading. If you have any issues regarding gas or electricity service of British Gas or facing hassles in paying bills, you can contact British Gas customer number (updated 13.4.23): 0333 202 9804 British Gas Home Services phone number is: 03330095784 How can I resolve Continue reading "British Gas" British Gas encourages customers to send readings automatically via a smart meter. If you have both gas and electricity with us, it's important you reply to each text message we send you separately. 100% accurate bills, all the time. To read the meter: press either of the buttons on your meter. Well send you a link to a feedback form. - Submit meter readings for more accurate bills. Are British Gas asking for meter readings by text? Spicemas Launch 28th April, 2023 - Facebook Step 2. Let us help you out with your query. If you're not sure if it's a smart meter, it might be a standard meter instead. The following steps explain how to read your gas meter (imperial or metric) and convert this reading to kilowatt hours. To get a better idea about what they have to offer you, you can also visit our British Gas tariffs page to compare the tariffs that are currently available. Read what we're saying about a range of issues. Plug your smart energy monitor back in. And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. All other applicants can select Switch to Gas. British Gas phone in meter reading - MoneySavingExpert Forum If you would like to provide a reading, you can enter it below or login to your account and submit it under the My Gas Meter tab. How To Submit A Meter Reading | Comparethemarket We often link to other websites, but we can't be responsible for their content. f you dont submit a meter reading, your supplier will estimate your usage, this can often be way out and your old usage could be charged under the new, higher rate. Getting an actual read helps with bill accuracy and ensures your meter is working safely. Landlords and agents can and should help with this process, though. It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. See how were driving cleaner fuels and low emission technologies forward. Thank you! On months we dont visit, you can easily submit your meter reading online or by telephone. How do I text my British Gas meter readings? How often you submit readings will also depend on how youve chosen to pay your bills. You can interact with them through the British Gas smartphone app. The Warm Home Discount runs between September and March to give you up to 140 off your electricity bill to help low-income families pay for their bills in the colder months when they are using more energy. Your meter should have G4 and GWi printed on it. British Gas - Home - Facebook You can do it through our app, online, on webchat, or just call our handy automated phone line. If it says 'KWH' it's an electricity meter. Call us now and talk to an expert. We are a mandatory FIT & SEG licensee, Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Hydro Section), Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Section), Implementation Statement for 2019 DB Regulations, Then pick to give an Electricity or Gas reading, Youll see a handy Help option if you need support taking your reading, Enter your reading into the box using your phone keypad. Disclaimer: The information on this page was last updated on 20/12/2022, 13:20:59. If you are on a fixed-rate tariff, you do not need to submit a meter reading. A metric meter has five numbers in a row. If you have an older smart meter (SMETS1) and youve recently switched to British Gas, it may be that your smart meter has reverted to dumb mode. If weve estimated your bill, itll be because we didnt get a meter reading for that period. Our meter readers are unable to come to your homes at this time, so we ask that you submit your meter readings on a regular basis so we can give you accurate bills to avoid any bill shocks. Gas and electricity distributor networksIf you need information about the companies in charge of distributing gas and electricity around the country, read our guide to gas and electricity distributors. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. If you are deaf or hard of hearing, British Gas has a service that allows you to contact them through your textphone. Customers with smart meters don't need to worry as readings are automatically sent to their supplier One British Gas customer, Izmir Smajlaj from Streatham, said he had tried for almost two. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. We're therefore encouraging our readers to take a meter reading today (if you haven't done so already). Sign up and stay current on Enbridge Gas related news. One of the benefits of having a smart meter is that it sends us meter readings automatically, which means you dont have to submit them yourself. Sending regular meter readings is crucial to avoid your provider overestimating energy usage and overcharging you. For one-off repairs that are less urgent theres a different number to call: 0333 202 9799. Can I call British Gas customer service for Gas and electricity issues? The conversion factor from cubic feet to cubic metres is 0.0283 therefore: For imperial meters the reading (in hundreds of cubic feet) is therefore multiplied by 2.83 to convert to cubic metres (if the reading to the supplier was provided in cubic feet then this should be multiplied by 0.0283). Yes, smart meters are as accurate as traditional gas and electricity meters. Cant find an answer? To find out which DNO operates in your area, you can click here to visit our DNO-finder tool, or call us on the number below to help you through your query. If you're thinking of switching your business energy to British Gas, call 0333 414 5188 for a quote. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. For example, if your last billing period ran from 16 Jun to 15 July, the ideal day to send your readings would be on the 15th of each month. You can reach them by using the number 18001 0800 072 8626. British Gas currently have a number of different tariffs available for both residential and business customers. So, for example if your meter reading is 02039, reply with E02039. To read the meter: Write down the first 5 numbers shown from left to right. Gas meter readings and bill calculation - GOV.UK If you need to speak to someone from British Gas but you're not in the UK, call +44 113 298 0900. We strive to visit your property every other month to read your natural gas meter. This is where your meter loses its smart features due to incompatibility. Giving your gas or electricity meter readings is easy with OVO. There are lots of ways you can send us a reading. She has experience researching, writing and publishing for a wide range of websites covering tourism, beauty and recruitment. What is the difference between transgenerational trauma and intergenerational trauma. Getting an actual read helps with bill accuracy and ensures your meter is working safely. Your feedback will help us give millions of people the information they need. Our friendly advisers are ready and waiting to receive your meter reading, and answer any questions you might have. You can also sign up to receive an email or text to remind you when its time to read your meter. Latest MSE News and Guides Here's what you need to know MSE News We want to hear them. Pay as you go meter, no supply. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. If its not plugged in, your IHD has roughly 4 hours worth of battery life, so its usually easier to keep it plugged in so you dont encounter this problem. British Gas is encouraging customers to use their online form to submit a meter reading if its app is down. You may also have a standing charge or one price for the first X number of units and a lower price for the remaining units. Contact the British Gas customer service team. How do I text my British Gas meter readings? . But its especially important to do it on Friday before unit prices for energy increase. You can follow our step by step guide which details the most common issues people have with topping up and could save you having to wait on the phone. If you have lost a family member who was a British Gas energy customer, you can call 0800 294 3125 to help you sort out what to do with the deceased persons utility bills and energy supply. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. If your supplier is unable to do this for any reason then you may want to take the reading yourself and provide this to the supplier. Here's how to take your reading: Digital Electric Meter:1) Look at the five digits to the left of the decimal point, reading from left to right.2) Ignore the other 3 numbers which may be shown in red.Imperial Meter:1) Look at the four large digits reading from left to right.2) You can ignore the two smaller digits in red.Download our app here: www.britishgas.co.uk/app Submit reading online here: https://www.britishgas.co.uk/meterreads Submit reading by text register first here: 08000480202Submit by phone 24/7 here: 08001070224