All rights reserved. Delivering great client service is at the heart of what we do and are glad the team was able to resolve your concern to your satisfaction. Great companies such as Tauck Tours offer all inclusive week in ****** ($1072 per day) with tipping for drivers and local guides, lunch and dinner with wine in superb restaurants included. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! Hi FinnyBillThanks for taking the time to share your feedback with us. We requested the best hotels and they were all very good. from the word go she was helpful, kind, super organised and knew what and where she was talking about. Audley's documents are really bad, and this is s systemic issue. Audley Travel responded to this review on 25 Oct 2018: Thank you so much for your lovely feedback surrounding your experience with Audley, both from our UK office and our partners in Madagascar and Mauritius. Audley planned and arranged our trip to Singapore, New Zealand, Alice Geary has been fantastic to work with for our Brazil holiday. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. This is just another example of the lack of follow up Audley has. Our trip could not have gone more smoothly! Audley Travel flagged this review for containing harmful or illegal content.Read more. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Simply Incredible! New Zealand Specialist. We are sorry that you felt that we didn't meet your expectations but we are very pleased that we have resolved this matter with you privately. Our trip could not have gone more smoothly! We then headed back to Cape Town for some beach time in Clifton/Camps Bay, and some amazing food, before flying home. Audley have the right to terminate your contract and cancel your holiday in the event Audley are prevented from performing your confirmed arrangements as a result of unavoidable and. Dear Mrs StephensThank you for leaving your review. We visited Bangkok, Chiang Mai and Phuket. Anyone can write a Trustpilot review. We already have our next vacation booked with Audley. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. Our experience was more than what we expected. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. 2023 Trustpilot A/S. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest and didn't want to spend our money there. Audley Travel Reviews | Read Customer Service Reviews of www The Itinerary was Huge for twelve days. 50 Best Travel Agencies in 2023 | ConsumerAffairs Nothing was overlooked. View customer complaints of Audley Travel, BBB helps resolve disputes with the services or products a business provides. The Audley Travel quote stated that the 100$ per person admission fee to the islands was excluded from the price as was one of the hotel shuttle transfers and some airport departure taxes (amount not specified). The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. The accommodation was first class, very clean and in good locations. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! We started on October 2nd and returned the 29th. READ FULL REVIEW Audley Travel by starant, 23 Sep 2021 Holiday Rating: We were getting ready to make arrangements on our own to get to the airport since we had not heard from anyone. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. Dear PeterThank you for taking the time to share your great feedback with us. I have already recommended Audley to several people, and know that when we plan a trip again we will be in perfect hands with Audley. As a matter of policy, BBB does not endorse any product, service or business. The planning phase with Audley Travel was a complete nightmare. Best personal travel experience. We spent over $60k with Audley and they simply did not deliver a carefree, stress-free experience. What are we paying Audley for? The advice given was excellent in terms of time of year to visit, locations and what to do. None of the rooms met our expectations as I asked for in my conversations prior to final booking. I would highly recommend going with someone else who can make the logistics clear and easy to use. 2023 Trustpilot, Inc. All rights reserved. Hotels and tours were all excellent and within walking distance of restaurants and shops. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. Audley Travel - USA Reviews | Read Customer Service Reviews of www Audley Travel Reviews | Read Customer Service Reviews of www Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is not the case in our experience with Audley. The agent was very knowledgeable about the destination and booked us on some very unique experiences that I would not have found on my own. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. The destination is great. We finally booked Thailand with Mat and could not have been happier. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Highly recommended! There are much better people out there. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Trustpilot is assessing this review in accordance with our flagging process. Dear ThomasThank you for taking the time to share your great feedback with us! The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. 4)In addition, we were supposed to be on a different ship and had to pay extra to be moved to this one. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. 1)I paid over two thousand dollars extra to have private access to the pyramids (5:30am before they open) and it was canceled by the tourism folks. Your money is safe when you travel with us. Since then, I've been fortunate to experience a growing number of countries around the world while continuing to add to a list of must-see destinations. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. We'll make sure your kind comments are shared with Shannon and her leadership teams too. In this case, it sounds like perhaps the services we offer were not a great fit for you as an independent and experienced traveler. Dear ThomasThank you for taking the time to share your great feedback with us! We hope to hear from you again when you're ready to start planning your next adventure! Following your conversation with a manger we are pleased that we have resolved this matter for you directly. We also almost missed our flight out of Hoi An because he insisted we didn't have to leave as early as everyone else said to leave (you could tell from his hungover face and Facebook pictures it was because he wanted to party the night before). We met other Audley travellers who were equally delighted with their trips. Speak to a certified specialist to start planning your tailor-made vacation. His knowledge of Australia and experience booking past trips there was a big advantage for us. The guides supplied throughout were very helpful and friendly and always there when needed. Nick did a great job of arranging everything with Due to the pandemic, we changed our holiday dates and destination three times. By Audley specialist Lee. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. We wanted to plan a journey that would be tailor-made just for us. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. The difference between their service and Audleys is they assign one person to reverify the arrangements of your trip every day and to take care of any last-minute changes before they impact your experience. Reply from Audley Travel. This is our third trip with Audley. I wholeheartedly thank Mat for everything he did for us. No personal service, inaccurate paperwork, communication via automated messages, inability to address the rare communications to both of us, no retrieval/use of our known travel preferences. a lovely friendly manner too. Lorem ipsum dolor sit amet, consectetur adipiscing elit. We put down our deposit and later paid off our trip totally. We were unable to proceed with our holiday due to COVID closures and canceled our trip. Call one of our experts or arrange a video appointment for ideas and advice. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I will pass this back to your specialist and their manager. This rating has improved by 10% over the last 12 months. Cannot recommend enough. Really? Brilliant. We have shared your comments with Hayley and the team. I can highly recommend Mat for travel to Asia and Monty for travel to USA. David L, New Zealand Specialist | Audley Travel And so it proved to be!Malcom W our representative was excellent! The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. The agent assigned to us for the most part put together a good itinerary with a few notable exceptions: 1) he failed to inform us that each of our planned excursions from the hotel averaged 11/2 travel hours or more in each direction 2) he didnt make the effort to secure requested seating on flights and 3) made multitlple clearical mistakes in the intinerary. Our trip could not have gone more smoothly! Nothing was overlooked. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. AUDLEY TRAVEL - 21 Photos & 10 Reviews - 77 N Washington St, Boston, Massachusetts - Travel Services - Phone Number - Yelp Restaurants Home Services Audley Travel 10 reviews Unclaimed Travel Services Closed 10:00 AM - 5:00 PM See hours See all 22 photos Write a review Add photo Review Highlights Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. Audley Travel Reviews - 2 Reviews of Audleytravel.com | Sitejabber Audley Travel Traveller Reviews We then flew up to Mala Mala, stayed in Rattray's Camp, and had one of our best safari adventures ever! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Audley Travel terms and conditions - The Telegraph We've just booked our honeymoon with Audley. Thank you Isabelle and Audley Travel. All of the accommodations were first-class and the excursions allowed us to maximize our experiences across these two beautiful lands. Harriet at Audley Travel from our very first conversation listened and understood to perfection what our family was looking for and came up with a very professional exciting and just perfect tailor made itinerary which came up to expectations throughout our tour. Audley Travel is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. It is, therefore, imperative that one deal with a highly reputable tour operator, and in the end, Audley was that kind of tour operator. Audley Travel is a tour operator. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. We look forward to working with you again and to send you away on your next dream Audley vacation. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! Audley Travel | Complaints | Better Business Bureau Profile We were sold on going here and this was not what we wanted as once again we did not have and could not get a room with a view as promised. We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. Travelstride helps you search and compare 50,000+ expert-planned trips from 1,000+ companies. Having never been overseas before the services provided by Audley Travel were essential to us having such a successful trip. We did communicate with Audley representatives and they did offer 18% refund, nowhere near enough to compensate us. Audley Travel Reviews | Read Customer Service Reviews of www Tamatha talked with us about our dreams for the trip and was able to create a perfect itinerary. From the first contact with Joanna Austin through to arriving home we could not have had a more thorough service. We are delighted to hear how well Mat and his team handled everything for you. BBB is here to help. Or perhaps embarking on a serene river cruise along the Nile or Mekong? AUDLEY TRAVEL - New Mill Lane, Witney, Oxfordshire, United - Yelp It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. Our paperwork is intended to make things easier and not confuse so we apologise for any inconvenience for this. Speak to a certified specialist to start planning your tailor-made vacation. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. Subscribe to our e-newsletter for the latest travel updates and inspiration. Critical information about hotels or transportation for example was spread out over multiple documents. Hi EmmaA huge thank you for sharing your experience with us! It seemed that we were always given the worst rooms in each of the hotels we were booked in. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. Our experience was more than what we expected. What would you like to experience? It was full of useless information, but lacking in facts that I needed. This was the first time I have used Audley and I will definitely be booking with them again. And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. Hi AnantThank you for sharing your kind comments with us. Brilliant. We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. Suggested companies are based on peoples browsing tendencies. We are delighted to hear you enjoyed the experiences we organised for you and that the service Audley provided was of high standard. Through these conversations we know that the success of every trip can only happen when everything runs smoothly, and were proud to offer an award-winning level of service thats grown a community of like-minded travel enthusiasts many of whom travel with us year after year. Thank you for your recommendation too, it is much appreciated. I returned last month from Japan and Vietnam. We are quite fussy with our travel plans and yet nothing was too much trouble. Well guide you through the process. We had used the company on 4 occasions before and knew we could trust them. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. We highly recommend this travel company. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! Simply Incredible! *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. In addition, it is extremely difficult to follow the directions Audley includes in their travel packet: key information is buried in non-essential information about the area, you have to flip back and forth in their book to find where you are supposed to be when. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. Companies can ask for reviews via automatic invitations. Audley Travel Reviews in Boston, MA | Glassdoor Audley Travel Engaged Employer Overview 353 Reviews -- Jobs 656 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Sales Specialist Reviews Updated Nov 8, 2022 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. I have also planned my own trips. Our country specialist Tamatha was superb, especially since she had visited many of the areas we wished to see and experience. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. Join our mailing list to receive the latest updates and travel inspiration, All prices are in USD unless otherwise stated, CST#2117258-40 | Fla.
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