I bought a snow thrower in the fall and when the base plate shattered the first time I used it. Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. 14 0 obj <> endobj I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. Authorized EGO retailers are identified online at. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. What would you like to do? 3 years warranty without registration. Be the first to know about new products and innovations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. . xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); This warranty does not cover normal wear and tear, misuse If you are serious about having the best warranty plan, then you go with EGO. You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. Greenworks vs EGO Lawn Mower Showdown! What's the Better Buy? Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. ( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass. Any action not timely filed shall be deemed waived. function loadScript(src) { function browserSupportsAllFeatures() { Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. Wouldn't take a charge. Battery life for a 1/4 acre lot is awful. They will not listen to what you say. are not covered by this warranty and will not be borne by Chervon. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. %PDF-1.5 % EGO Power+ LB6500 650 CFM (Skin) $285.40 Delivered @ Amazon AU than 30 days after the date of purchase. The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the Registering your product does not work. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Pulled out the powehead last weekend to do some trimming only to find it completely dead! I guess that means I have to take time from work. A small boy killed by another Russian missile attack on Ukraine is a EGO will offer warranties of five years on mower parts and three years on the battery. They say you have a warranty then give you the run around two supervisors at that! Born in Melbourne, Australia in 1934 . I've talked to home depot about it, they do nothing. Initial Complaint 05/06/2020 Complaint Type: Problems with Product/Service Status: BBB unable to locate. Be the first to know about new products, innovations, and offers. They took my lawn mower and it had to be shipped out of state to a repair facility. We're so confident in the performance of our tools that we offer professional users a 3-year warranty . Chervon New Zealand However it appears to take over 2 weeks just to ship the item. Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. Last update I got was that the item was marked "in transit" back to the store on the 17th. Claim your profile to access Trustpilots free business tools and connect with customers. We see that youre on the North America site but appear to be outside the U.S. and Canada. window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; A case of, "if I knew then what I know now", I never would have bought EGO PRODUCTS! Ego Power Plus | Complaints | Better Business Bureau Profile I told him I have no idea where it is, probably in a storage unit or lost in our move. 0 One powerful man blessing himself in a midnight Easter service. Details; Allow Cookies; Disallow Cookies We see that youre on the North America site but appear to be outside the U.S. and Canada. })(); When I answered a woman said Ego Customer Service and nothing else. almost 2 months to get a battery to replace one that malfunctioned The manager at Lowes opened 3 boxes until he finally found one that had the battery and charger. I got ahold of them( finally) and was told to send copy of sales receipt to a sight that would be emailed to me. Ego should be sending out re-designed replacement units to customers with failed units. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. After 30 minutes of inane questions I was told that I need to take it to a repair shop. For customer service contact us toll-free at: 1-855-346-5656. (b) Online product registration and . This machine is much heavier than a gas mower. Check out EGOs incredible new Z6 Zero Turn Riding Mower. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). Don't buy their products. } Warranty Policy | EGO POWER+ For the best experience on our site, be sure to turn on Javascript in your browser. if (!browserSupportsAllFeatures()) { }, classes: false Takes all of 3 minutes. Email: support@egopowerplus.co.nz. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. Great, I thought. For some reason he asked for the serial number of the charger that came with it. Sign up to hear about new Commercial Series tools and innovations. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". // object-fit support I bought a zero turn mower and its dead less than a year after purchase. or abuse. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. Called the warranty number on Thursday. E GO=Garbage. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. When requesting warranty service, you must present the original dated sales receipt. We stand behind our products, so please call with any concerns or questions. Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. What would you like to do? The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. custom: { If you register your product, well have your information on file when you call us with a question, making the process even easier for you. document.head.appendChild(js); This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Free Delivery. Claims under the warranty must be made within the warranty term. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. Chervon has no other liability under this warranty. Waited two weeks, had to call back again, and no one had done anything. One had power, one did not. EGO tools are the ideal choice for tradies, builders, and DIYers who want exceptional and reliable tools that will stand the test of time. Check out EGOs incredible new Z6 Zero Turn Riding Mower. EGO POWER+ 56V Brushless 350mm Line Trimmer with Telescopic Aluminum Shaft ST1400E-ST is available at Total Tools. A community dedicated to helping people with advice on personal home improvement projects. Don't waste your money. Your receipt will be requested upon completion of this registration. That never happened. Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. ","consent_manager.accept_all_cookies":"Accept All Cookies","consent_manager.gdpr_settings":"Settings","consent_manager.data_collection_preferences":"Website Data Collection Preferences","consent_manager.use_data_by_cookies":" uses data collected by cookies and JavaScript libraries to improve your shopping experience. The price has been fluctuating a bit but still cheaper than other places: Their board of directors should try calling the help line and see what customers deal with. Defective products abound. $1249. Check out our extensive range online and in-store and grab our latest deals and bonus offers. Though everybody that I spoke to said "it's normal" to take this long. What would you like to do? So I called their warranty support line to see what could be done (I knew I was within warranty time period). xmlHttp.setRequestHeader('Content-Type', 'application/json'); Consumer Guarantee Act 1993. new Date().getTime(),event:'gtm.js'});var For the best experience on our site, be sure to turn on Javascript in your browser. After one season my EGO LM21355p lawnmower would not start. For online customer service requests, please email support@egopowerplus.com.au. After that, they said it would need to be repaired but it's covered under warranty. What would you like to do? && window.fetch After jumping through all the troubleshooting hoops, the rep determined that the head is defective so he said he would send me a new one. Scan this QR code to download the app now. What does the charger have to do with anything? An authorised service center will be selected to repair the product according to the stated warranty terms. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below.